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Reference Glossary Techview

Here you can find a glossary of terms/concepts used in workauto related to the tech view.

Techview​

The techview is a screen that can be used by technicians to view and manage their jobs. It is designed to be used on a tablet or mobile device, and provides a simple interface for technicians to view and complete their jobs.

Job Status Views​

The techview provides different views based on the status of jobs. These views help technicians quickly find and manage their tasks. There is a toggle switch at the top of the techview to switch between jobs allocated to "Me" (the logged in technician) and "All" (all technicians).

  • All: This view shows all jobs that are currently assigned to the technician, regardless of their status.
  • Jobs for Today: This view shows jobs that are scheduled for the current day. These jobs have been booked into the planner for today.
  • Active: This view shows jobs that are currently being worked on. These jobs have the status "Active".
  • On Hold: This view shows jobs that are currently on hold. These jobs have the status "On Hold" and cannot proceed until a specific issue is resolved.
  • Completed Today: This view shows jobs that have been completed today. These jobs have the status "Workshop Complete" or "Job Finished".

Unbillable Time​

Unbillable time is time that is spent on a job that cannot be billed to the customer.

The activities that can be marked as unbillable are:

  • Car Logistics: Moving vehicles around the workshop or to/from customers.
  • Break Time: Time taken for breaks during the workday.
  • Road Test: Time spent conducting road tests for vehicles.
  • Training: Time spent on training or professional development.
  • Cleaning: Time spent cleaning the workshop or vehicles.
  • Engineering: Time spent on engineering tasks that are not billable to the customer.